Article 49: Complaint and reporting systems for network information security

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Network operators shall set up complaint and reporting systems for network information security, disclose the ways of complaint and reporting and other information, and promptly accept and handle complaints and reports related to network information security. Network operators shall cooperate with the supervision and detection implemented by cyberspace administration authorities and the relevant departments according to the law.

This requirement is part of the framework:  
Cybersecurity Law of the People's Republic of China

Other requirements of the framework

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Article 49: Complaint and reporting systems for network information security
Best practices
How to implement:
Article 49: Complaint and reporting systems for network information security
This policy on
Article 49: Complaint and reporting systems for network information security
provides a set concrete tasks you can complete to secure this topic. Follow these best practices to ensure compliance and strengthen your overall security posture.

Network operators shall set up complaint and reporting systems for network information security, disclose the ways of complaint and reporting and other information, and promptly accept and handle complaints and reports related to network information security. Network operators shall cooperate with the supervision and detection implemented by cyberspace administration authorities and the relevant departments according to the law.

Read below what concrete actions you can take to improve this ->
Frameworks that include requirements for this topic:
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How to improve security around this topic

In Cyberday, requirements and controls are mapped to universal tasks. A set of tasks in the same topic create a Policy, such as this one.

Here's a list of tasks that help you improve your information and cyber security related to
Article 49: Complaint and reporting systems for network information security
Task name
Priority
Task completes
Complete these tasks to increase your compliance in this policy.
Critical
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How to comply with this requirement

In Cyberday, requirements and controls are mapped to universal tasks. Each requirement is fulfilled with one or multiple tasks.

Here's a list of tasks that help you comply with the requirement
Article 49: Complaint and reporting systems for network information security
of the framework  
Cybersecurity Law of the People's Republic of China
Task name
Priority
Task completes
Complete these tasks to increase your compliance in this policy.
Critical
Personnel guidelines for reporting security incidents
Critical
High
Normal
Low
Treatment process and documentation of occurred security incidents
Critical
High
Normal
Low
Handling network information security complaints and reports
Critical
High
Normal
Low
1
requirements
Incident management
Incident management and response

Handling network information security complaints and reports

This task helps you comply with the following requirements

Cooperation with supervisory authorities
Critical
High
Normal
Low
Establishing and maintaining an incident response process
Critical
High
Normal
Low
4
requirements
Incident management
Incident management and response

Establishing and maintaining an incident response process

This task helps you comply with the following requirements

Reporting data security incidents to the authorities
Critical
High
Normal
Low

The ISMS component hierachy

When building an ISMS, it's important to understand the different levels of information hierarchy. Here's how Cyberday is structured.

Framework

Sets the overall compliance standard or regulation your organization needs to follow.

Requirements

Break down the framework into specific obligations that must be met.

Tasks

Concrete actions and activities your team carries out to satisfy each requirement.

Policies

Documented rules and practices that are created and maintained as a result of completing tasks.

Never duplicate effort. Do it once - improve compliance across frameworks.

Reach multi-framework compliance in the simplest possible way
Security frameworks tend to share the same core requirements - like risk management, backup, malware, personnel awareness or access management.
Cyberday maps all frameworks’ requirements into shared tasks - one single plan that improves all frameworks’ compliance.
Do it once - we automatically apply it to all current and future frameworks.