Requirement

Article 20: Corrective actions and duty of information

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1. Providers of high-risk AI systems which consider or have reason to consider that a high-risk AI system that they have placed on the market or put into service is not in conformity with this Regulation shall immediately take the necessary corrective actions to bring that system into conformity, to withdraw it, to disable it, or to recall it, as appropriate. They shall inform the distributors of the high-risk AI system concerned and, where applicable, the deployers, the authorised representative and importers accordingly.

2. Where the high-risk AI system presents a risk within the meaning of Article 79(1) and the provider becomes aware of that risk, it shall immediately investigate the causes, in collaboration with the reporting deployer, where applicable, and inform the market surveillance authorities competent for the high-risk AI system concerned and, where applicable, the notified body that issued a certificate for that high-risk AI system in accordance with Article 44, in particular, of the nature of the non-compliance and of any relevant corrective action taken.

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This requirement is part of the framework:  
AI Act (Base)
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Best practices
How to implement:
Article 20: Corrective actions and duty of information
This policy on
Article 20: Corrective actions and duty of information
provides a set concrete tasks you can complete to secure this topic. Follow these best practices to ensure compliance and strengthen your overall security posture.

1. Providers of high-risk AI systems which consider or have reason to consider that a high-risk AI system that they have placed on the market or put into service is not in conformity with this Regulation shall immediately take the necessary corrective actions to bring that system into conformity, to withdraw it, to disable it, or to recall it, as appropriate. They shall inform the distributors of the high-risk AI system concerned and, where applicable, the deployers, the authorised representative and importers accordingly.

2. Where the high-risk AI system presents a risk within the meaning of Article 79(1) and the provider becomes aware of that risk, it shall immediately investigate the causes, in collaboration with the reporting deployer, where applicable, and inform the market surveillance authorities competent for the high-risk AI system concerned and, where applicable, the notified body that issued a certificate for that high-risk AI system in accordance with Article 44, in particular, of the nature of the non-compliance and of any relevant corrective action taken.

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How to improve security around this topic

In Cyberday, requirements and controls are mapped to universal tasks. A set of tasks in the same topic create a Policy, such as this one.

Here's a list of tasks that help you improve your information and cyber security related to
Article 20: Corrective actions and duty of information
Task name
Priority
Task completes
Complete these tasks to increase your compliance in this policy.
Critical
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How to comply with this requirement

In Cyberday, requirements and controls are mapped to universal tasks. Each requirement is fulfilled with one or multiple tasks.

Here's a list of tasks that help you comply with the requirement
Article 20: Corrective actions and duty of information
of the framework  
AI Act (Base)
Task name
Priority
Task completes
Complete these tasks to increase your compliance in this policy.
Critical
Collaboration with reporting deployers
Critical
High
Normal
Low
1
requirements
AI governance
Transparency and user communication

Collaboration with reporting deployers

Completing this task also progresses your compliance in all of the following frameworks and requirements. Cyberday automatically maps completed tasks to all of these current and future frameworks - so you do not have to do it again!

Process for notifying stakeholders about AI system non-compliance
Critical
High
Normal
Low
1
requirements
AI governance
AI risk and lifecycle management

Process for notifying stakeholders about AI system non-compliance

Completing this task also progresses your compliance in all of the following frameworks and requirements. Cyberday automatically maps completed tasks to all of these current and future frameworks - so you do not have to do it again!

Treatment process and documentation of identified non-conformities
Critical
High
Normal
Low
40
requirements
Risk management and leadership
Risk management

Treatment process and documentation of identified non-conformities

Completing this task also progresses your compliance in all of the following frameworks and requirements. Cyberday automatically maps completed tasks to all of these current and future frameworks - so you do not have to do it again!

Continuous improvement and documentation
Critical
High
Normal
Low
41
requirements
Risk management and leadership
Cyber security management

Continuous improvement and documentation

Completing this task also progresses your compliance in all of the following frameworks and requirements. Cyberday automatically maps completed tasks to all of these current and future frameworks - so you do not have to do it again!

Plan for AI system withdrawal, disabling and recall
Critical
High
Normal
Low
1
requirements
AI governance
AI risk and lifecycle management

Plan for AI system withdrawal, disabling and recall

Completing this task also progresses your compliance in all of the following frameworks and requirements. Cyberday automatically maps completed tasks to all of these current and future frameworks - so you do not have to do it again!

The ISMS component hierachy

When building an ISMS, it's important to understand the different levels of information hierarchy. Here's how Cyberday is structured.

Framework

Sets the overall compliance standard or regulation your organization needs to follow.

Requirements

Break down the framework into specific obligations that must be met.

Tasks

Concrete actions and activities your team carries out to satisfy each requirement.

Policies

Documented rules and practices that are created and maintained as a result of completing tasks.

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Security frameworks tend to share the same core requirements - like risk management, backup, malware, personnel awareness or access management.
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