Physical security and cybersecurity personnel understand their roles and responsibilities.

Personnel must have security guidelines that deal with e.g. the following topics:

• Using and updating mobile devices
• Storing and backing up data
• Privacy
• Using email
• Handling of printouts, papers and files
• Reporting incidents
• Scam prevention

The organization must operate, maintain, and continuously develop a security management system.

The boundaries and scope, contents, role, cumulative implementation information and other necessary descriptive information related to the management system must be clearly documented.

Top management must ensure clear responsibilities / authority on at least the following themes:

• who is primarily responsible for ensuring that the information security management system complies with the information security requirements
• who act as ISMS theme owners responsible for the main themes of the information security management system
• who has the responsibility and authority to report to top management on the performance of the information security management system
• who is authorized to carry out internal audits

The ISMS theme owners are presented on the desktop of the management system and in the Information security policy report.

In addition, top management shall ensure that all roles relevant to information security, as well as related responsibilities and authorities, are defined and communicated. It is also important to recognize the roles and responsibilities of external partners and providers.

Personnel under the direction of the entire organization must be aware:

• how they can contribute to the effectiveness of the information security management system and the benefits of improving the level of information security
• the consequences of non-compliance with the requirements of the information security management systemwhich roles in the personnel have effects to the level of security

In addition, top management has defined ways in which personnel are kept aware of security guidelines related to their own job role.