To ensure the organization can deliver high quality products, it needs to define a process for reviewing product / service requirements thoroughly before committing to supply the related product / service.
The review needs to include at least:
- reviewing requirements specified by the customer (incl. delivery and post-delivery requirements)
- reviewing requirements not stated by the customer, but necessary for the specified or intended use
- reviewing internal requirements
- reviewing legal requirements applicable to related product / service
- reviewing new contract or order requirements (and resolving conflicts with earlier ones, when necessary)
The organization confirms customer’s requirements before acceptance, when the customer does not provide a documented statement of their requirements.
N.b.! For example in internet sales, when orders are recurring with similar contents, reviewing each order can be impractical, but the reviews can be focused on related product information (e.g. product catalogues).
