Defining controlled conditions for product / service provision

The organization's product / service provisioning needs to happen under controlled conditions. To ensure this, the organization has defined what controlled conditions mean in their operations.

To define controlled conditions, the organization should consider:

• clearly documented product / service definitions and results to be achieved
• the availability of suitable monitoring and measuring resources
• the implementation of monitoring and measurement activities at appropriate stages to verify that criteria for control of processes or outputs, and acceptance criteria for products and services, have been met
• the use of suitable infrastructure and environment for the operation of processes
• the appointment of competent persons, including any required qualification
• the validation of the ability to achieve planned results
• the implementation of actions to prevent human error
• the implementation of release, delivery and post-delivery activities

The organization shall preserve the outputs during production and service provision, to the extent necessary to ensure conformity to requirements.