Privileged users understand their roles and responsibilities.

Our organization has defined procedures for maintaining staff's cyber security awareness.These may include e.g. the following things:

• staff receive instructions describing the general guidelines of digital security related to their job role
• staff receive training to maintain the appropriate digital and cyber security skills and knowledge required for the job role
• staff demonstrate through tests that they have the security skills and knowledge required for the job role

Training should focus on the most relevant security aspects for each job role and include often enough the basics, which concern all employees:

• employee's personal security responsibilities (e.g. for devices and processed data)
• policies relevant for everyone (e.g. security incident reporting)
• guidelines relevant for everyone (e.g. clean desk)
• organization's security roles (who to contact with problems)

Top management must ensure clear responsibilities / authority on at least the following themes:

• who is primarily responsible for ensuring that the information security management system complies with the information security requirements
• who act as ISMS theme owners responsible for the main themes of the information security management system
• who has the responsibility and authority to report to top management on the performance of the information security management system
• who is authorized to carry out internal audits

The ISMS theme owners are presented on the desktop of the management system and in the Information security policy report.

In addition, top management shall ensure that all roles relevant to information security, as well as related responsibilities and authorities, are defined and communicated. It is also important to recognize the roles and responsibilities of external partners and providers.

The organization shall have a sufficient number of trained, supervised and, where necessary, properly security cleared personnel who play key roles in information security, performing management tasks related to the information security management system.

The organization has defined:

• what qualifications this staff should have
• how qualifications are acquired and ensured (e.g. through appropriate training and training monitoring)
• how qualifications can be demonstrated through documentation

The owner of the task regularly reviews the number and level of competence of the security personnel.

The security guidelines are specified in connection with the employee's job role. The organization has identified units and roles that require separate guidance and develops its own detailed security guidelines for these.

Examples of units that may require their own guidelines are e.g. customer service, IT and HR. Examples of work roles that require their own instructions are the system administrators and the remote workers.