Requirement

Article 13.17: Single point of contact

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17. For the purposes of this Regulation, manufacturers shall designate a single point of contact to enable users to communicate directly and rapidly with them, including in order to facilitate reporting on vulnerabilities of the product with digital elements.
Manufacturers shall ensure that the single point of contact is easily identifiable by the users. They shall also include the single point of contact in the information and instructions to the user set out in Annex II.
The single point of contact shall allow users to choose their preferred means of communication and shall not limit such means to automated tools.

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This requirement is part of the framework:

CRA (Cyber Resilience Act)

Other requirements of the framework

Article 13.17: Single point of contact

Best practices

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Article 13.17: Single point of contact

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Article 13.17: Single point of contact

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In Cyberday, requirements and controls are mapped to universal tasks. Each requirement is fulfilled with one or multiple tasks.

Here's a list of tasks that help you comply with the requirement

Article 13.17: Single point of contact

of the framework

CRA (Cyber Resilience Act)

Task name

Priority

Task completes

Complete these tasks to increase your compliance in this policy.

Critical

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