The organization documents relevant externally provided processes, products and services similarly as others in the quality management system. The organization needs to similarly ensure these processes conform to requirements.
Externally provided processes, products and services are relevant when:
- a whole process (or part of a process) is provided by an external provider as a result of a decision by the organization
- a product / service from an external provider is intended for incorporation into the organization’s own products and services
- a product / service is provided directly to customers by external providers
The organization has determined the general criteria for the evaluation, selection, monitoring of performance, and re-evaluation of external providers, based on their ability to provide processes or products and services in accordance with requirements.
The organization documents these externally provided processes, products and services in the quality management system and logs any evaluation activities and necessary actions arising in the documentation cards.
