The organization has defined the actions to identify and control outputs that do not conform to their requirements to prevent their unintended use or delivery. The organization takes appropriate actions based on the nature of the non-conformity and its effect on the conformity of products / services.
All non-conforming outputs are treated in one or more of the following ways:
- correction
- segregation, containment, return or suspension of provision of products and services
- informing the customer
- obtaining authorization for acceptance under concession
Conformity to the requirements shall be verified when nonconforming outputs are corrected.
The organization maintains documentation about non-conforming outputs, actions taken, concessions obtained and the authority deciding the action in respect of the non-conformity.
