The organization has defined the needed 'organizational knowledge' to effectively operate its processes or delived products / services. This knowledge is documented along with process and product / service documentation in the QMS.
Organizational knowledge can include e.g.:
- current documentation, specifications or instructions about processes or products / services
- capturing and sharing undocumented knowledge and experience (can include e.g. mentoring)
- lessons learned from non-conformities, near-misses, failures or successful projects
- the results of improvements in processes, products and services
- standards or studies
- partner / customer knowledge
- benchmarking against competitors
This knowledge shall be maintained and be made available to the extent necessary.
The organization shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates that are needed for achieving future objectives.
