When granting access to requested PHI, the organization needs to ensure that the data is in the format requested by the individual if possible (otherwise in a mutually agreed format, or electronically if feasible and requested).
Access to PHI copies must be also made made timely and convenient. Copies must be sent to another designated person if the individual requests in writing. Only a reasonable, cost-based fee for things like labour, supplies, postage, or fees for summaries can be charged, if the individual agrees.
