External service provider activity is monitored to detect potential cybersecurity events.

A designated responsible person actively monitors the supplier's activities and services to ensure compliance with the security terms of the contracts and the proper management of security incidents.

Monitoring includes the following:

• monitoring the promised service level
• reviewing supplier reports and arranging follow-up meetings
• regular organization of independent audits
• follow-up of problems identified in audits
• more detailed investigation of security incidents and review of related documentation
• review of the supplier's future plans (related to maintaining the service level)

Even when development is outsourced, we remain responsible for complying with appropriate laws and verifying the effectiveness of security controls.

We have defined the procedures that we monitor and follow throughout the outsourcing chain.Practices may include e.g. the following things:

• policies for reviewing and approving generated code
• evidence of testing activities performed by the partner
• communication practices
• contractual rights to audit the development process and management tools
• documentation requirements for code generation

The organization shall define the procedures for reporting security breaches in the supply chain. The process must take into account all kinds of roles in the supply chain, whether we are the customer of the end product or one supplier in the chain.

Policies shall take into account agreements with partners and customers and their commitments regarding the reporting obligations of both parties.

Organization's data systems and network must be monitored to detect abnormal use. When anomalities are detected, the organization must take the necessary measures to assess the possibility of security incident.

The monitoring should utilize tools that enable real-time or regular monitoring, taking into account the organization's requirements. Monitoring practices should be able to manage large amounts of data, adapt to changing threat environment, and send alerts immediately when necessary.

Inclusion of the following sources in the monitoring system should be considered:

• outbound and inbound network and data system traffic

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• access to critical data systems, servers, network devices and the monitoring system itself
• critical system and network configuration files
• logs from security tools (e.g. antivirus, IDS, IPS, network filters, firewalls)

Organization must also establish procedures for identifying and correcting "false positive" results, including tuning monitoring software for more accurate anomaly detection.