Removal of cloud service customer assets

Organisation must define

• stakeholders relevant to the information security management system
• information security requirements set by these stakeholders

Customer groups or individual significant customers that are important to the organization's operations are usually one of the most important stakeholders, also from the point of view of information security. Other stakeholders are treated through other tasks.

Cloud service provider should be prepared for customers requesting a documented description for the process of return and removal of the customers assets in the event of service termination. This description should include:

• Detailed procedure for asset return to customer
• Deletion of all copies of customers data and assets
• List of all customer assets
• Schedule for termination of service process

Cloud service providers must also actively provide the information about the arrangements for removal and return of assets of the cloud service customer (e.g. in terms of service or other service agreement).