Content library
ISO 27017
16: Information security incident management

Requirement description

These controls applicable to the provision and use of cloud services supplement ISO 27002's controls related to incident management.

How to fill the requirement

ISO 27017

16: Information security incident management

Task name
Priority
Status
Theme
Policy
Other requirements
Processes for reporting information security events related to offered cloud services
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Incident management
Incident management and response
12
requirements

Examples of other requirements this task affects

16: Information security incident management
ISO 27017
16.1: Management of information security incidents and improvements
ISO 27017
16.1.2: Reporting information security events
ISO 27017
ID.RA-3: Threat identification
NIST
DE.DP-4: Event detection
NIST
See all related requirements and other information from tasks own page.
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Processes for reporting information security events related to offered cloud services
1. Task description

When offering cloud services, the organisation needs to have planned processes or procedures for:

  • how the cloud service customer reports an information security event to the organisation
  • how the organisation reports information security events to cloud service customers
  • how the cloud service customer can track the status of a previously reported information security event

Tasks included in the policy

Task name
Priority
Status
Theme
Policy
Other requirements
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