Event detection

When offering cloud services, the organisation needs to have planned processes or procedures for:

• how the cloud service customer reports an information security event to the organisation
• how the organisation reports information security events to cloud service customers
• how the cloud service customer can track the status of a previously reported information security event

The organization has defined procedures to ensure that the original reporter and other personnel involved in the incident are informed of the outcome of the incident management.

Linked personnel can be documented on an optional field on the incident documentation template.