Operational procedures and responsibilities

Critical admin operations mean operations where a failure can cause unrecoverable damage to assets in the cloud computing environment.

Critical admin operations may include e.g. changes related to virtualized devices (e.g. servers, networks, storage), termination procedures, backup and restoration.

For all offered cloud services the critical admin operations are documented. Also the procedures for carrying out critical admin operations are documented beforehand in needed detail.

Whenever a critical admin operation is carried out, a supervisor named in the documentation monitors the operation.

In relation to offered cloud services, the cloud service provider must provide documentation about critical admin operations and procedures if required by customers.

Critical admin operations mean operations where a failure can cause unrecoverable damage to assets in the cloud computing environment.

Critical admin operations may include e.g. changes related to virtualized devices (e.g. servers, networks, storage), termination procedures, backup and restoration.

If a data system includes regular critical admin operations, these are documented. Also the procedures for carrying out critical admin operations are documented beforehand in needed detail for all utilized data systems.

Whenever a critical admin operation is carried out, a supervisor named in the documentation monitors the operation.