When offering cloud services, the organisation needs to have planned processes or procedures for:
The organization lists the relevant government actors with whom it is important to actively contact and, if necessary, get in touch quickly. These authorities include national law enforcement and supervisory authorities.
A clear contact person should be defined for the relevant authorities to act as a contact point for the organization.
The organization shall actively maintain contacts with stakeholders relevant to the organization's operations and other relevant actors related to the organization's operations and security.
The goal is especially to: