Customer agreement

Organisation must define

• stakeholders relevant to the information security management system
• information security requirements set by these stakeholders

Customer groups or individual significant customers that are important to the organization's operations are usually one of the most important stakeholders, also from the point of view of information security. Other stakeholders are treated through other tasks.

The organization must maintain a list of digital services provided and the owners designated for them. The owner is responsible for completing the information in the service and for any other security measures that are closely related to the service.

The documentation related to the digital service includes e.g. the following information:

• The type of digital service offered, the service category and the purpose of use
• Data controller and related processing agreements
• Key partners in the service supply chain and the distribution of security responsibilities (discussed in more detail in a separate task)