Process for removal or return of customer assets after cloud service agreement cancellation


Cloud service provider should be prepared for customers requesting a documented description for the process of return and removal of the customers assets in the event of service termination. This description should include:

  • Detailed procedure for asset return to customer
  • Deletion of all copies of customers data and assets
  • List of all customer assets
  • Schedule for termination of service process

Cloud service providers must also actively provide the information about the arrangements for removal and return of assets of the cloud service customer (e.g. in terms of service or other service agreement).

Connected other frameworks and requirements:
8: Asset management
ISO 27017
CLD 8.1: Responsibility for assets
ISO 27017
CLD 8.1.5: Removal of cloud service customer assets
ISO 27017
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