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Identifying and testing the continuity capabilities required from ICT services


Continuity requirements for ICT services are derived from continuity plans that are created for core processes (e.g. related to the provision of organization's products and services) and the recovery time goals included in them.

Organization must identify what recovery times and recovery points different ICT services must be able to achieve, taking into account the defined recovery goals for related processes, and ensure the ability to achieve them.

The planning must take into account in particular:

  • responsibilities are defined for preparing for, managing and responding to disruptions in ICT services
  • in particular continuity plans related to ICT services have been created, approved and are regularly tested
  • continuity plans contain information on performance requirements, recovery time requirements and recovery actions for each important ICT service, as well as recovery point requirements and restoring actions for each important ICT service
Connected other frameworks and requirements:
5.30: ICT readiness for business continuity
ISO 27001
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